Terms & Conditions


These terms and conditions apply to the use of the www.therestore.co.uk website and any purchases made from The Re.Store. Using our website constitutes your agreement to follow and be bound by these Conditions.. If you have any queries about all terms and conditions stated below, please contact us by email at hello@therestore.co.uk. We reserve the right to update, change or replace any part of these terms and conditions anytime and it is your responsibility to check these conditions for any changes before ordering.


We do our best to ensure all information on our website is accurate and up to date, however information on the site may occasionally be inaccurate or out of date. All product, descriptions and prices on the site are subject to change at any time without notice. We aim to display each product accurately however the colour of the product will depend on your monitor and we can not guarantee that your computer will accurately display such colours. We do not warrant the accuracy or completeness of the information, content or materials provided through the Site. The copywrite of The Re.Store website and its contents belong to The Re.Store and covers without limitation the logo, copy, text, design, coding, graphics and similar. The right to use the logo or images for your own personal or non-commercial use without our prior consent is prohibited.


The use of photographs on the website is under license to The Re.Store, copyright for these photographs remains with the individual photographers. You are authorised to use this material only for personal, non-commercial purposes. Personal use must also be credited to The Re.Store. You agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute, or create derivative works of any content on this site, in whole or in part.


Our products are made form recycled and regenerated fabrics where possible. They are all ethically made in the U.K. to order or in small runs. We take pride in the products we make and always strive for perfection with as little waste as possible. Due to the handcrafted nature of the products we very occasionally make mistakes, if you are not happy with your purchase please don’t hesitate to contact us. See our returns policy for further details.

Promotional discount codes may sometimes be offered. They may apply in respect of any, or certain specified, purchases made through this website . The conditions of use relating to any discount code will be specified at the time of issue. These Terms and Conditions relate to all of The Re.Store promotions, competitions and discount codes (unless otherwise stated). Only one promotion code can be used per order. A promotion code can’t be used after an order has been placed.


We take pride in our products and each piece is checked in person before shipping. However if you believe you item is faulty please contact us at hello@therestore.co.uk for further instructions. Once we have received the item(s) we will assess whether or not the product has suffered a manufacturing fault and will return or refund the product as required. If item is found faulty by us, we will replace the exact item and size (subject to availability) with no postage costs. Please note if items are found damaged as a result of excessive use, they are not considered faulty. When returning faulty items please ensure they are returned fully washed. All unwashed items will be returned to the customer without being reviewed.


By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

For orders placed on products made to order you are able to cancel your order before the following Monday at 09:00 hours. You can not cancel your order once it has been placed with our manufacturer. Orders are placed every Monday at 10:00 am. For orders placed on small runs only, you can cancel your order anytime prior to shipping, once shipped you can not cancel your order. If your order contains a mix of made to order and small run products the terms follow that of made to order as stated above. To cancel your order please contact us: hello@therestore.co.uk

Once you have placed your order you will receive an acknowledgment confirming the receipt of your order. This email will be an acknowledgment and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your payment card. All prices are presented in UK pound sterling. You will receive an email to confirm that your purchase has shipped. For made to order product, please see the product description for delivery estimate times. Prices on the website are accurate at the time of purchase and do not include shipping. Shipping will be charged separately at check out. The use of the free shipping code on forst orders when subscribing to our newsletter can only be used once per email address.


We respect your privacy rights and keep any information we collect secure. The information you share with us at the point of sale is saved securely and is only used to fulfil your order. Any records of our customers are stored and are strictly private and confidential (name, address, email, phone number when applicable). We do not store credit card details. We will not sell or disclose any personal information to third parties unless under legal obligation to a fraud prevention agency.

When you subscribe to our mailing list, you will only receive marketing information in regards to The Re.Store. If at any point you wish to be taken off our newsletter updates please press the unsubscribe link at the bottom of our email.